SELF-COLLECTION AT VSMASH.COM
Self-collection is a feature implemented on Vsmash.com since year of 2020 that allows our buyers to purchase online and retrieve their orders at our available physical store. Vsmash reserve the right to disable, remove or add self-collection location at any time without prior notice. There are two locations available for self-collection:
1. Kuchai Lama Outlet: Yonex Concept Store by Vsmash
12 & 12A, Jalan Kuchai Maju 19, Dinasti Sentral off Jalan Kuchai Lama,58200 Kuala Lumpur, Malaysia.
2. Petaling Jaya Outlet: Yonex Concept Store by Vsmash07
Lot 02-1, 03-1, 1st Floor Menara Symphony, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor
How to self-collect?
Just simply select one of the location options upon checkout. The shipping fee will be automatically waived and the order will be recorded as self-collection order.
Standard of procedure & Rules for Self-Collection:
Collection timing for self-collection order:
The default lead time for self-collection purchase will be at least 24hours. It depends on the ordered item and our operation team workload as well. For example, if the order consists of 4-5 racquets that required stringing services, the processing time can be longer. Kindly note that minimum of 24 hours lead time just applicable to weekdays, excluding Saturday/Sunday. (Website processing cut off time will be at 12p.m, Saturday)
Notification for self-collection order once ready:
Customers will be notified by SMS once the order is ready for collection. So please ensure that you input your phone number correctly upon checkout.
SMS notification will be sent out as soon as the order is ready for collection. Customers can visit our physical store anytime at their convenience in between our business hour (10am-7pm, Monday – Sunday) to collect your badminton gears.
General rules & regulations to collection your order at any Physical Store:
1. Be sure that you are complying to the latest SOP from our government before entering our store.
2. Save or screenshot the order invoice in your phone or prepare a hard copy to show our shop crew so that the verification and self-collection process can be shorten and more efficient.
3. Be sure that you double check the condition of your items and sign before leaving our shop. Vsmash do not take any responsibility on any defective complaints as soon as customer acknowledged and left our premise.
Sending representative to collect on-behalf：
Customers are allowed to do so by providing the representative with related documents for verification process. The representative should follow the SOPs mentioned above as well.