Checkout is a quick process. To complete your purchase:
- Sign in to your existing Vsmash account, create a new account, or checkout as guest.
- Input your Shipping Address. We only ship within the country you are located.(Tax/ local charge is excluded & customer should take full responsibility on it)
- Select your payment method.
- Review your order. At this stage of the checkout, you will see all the relevant charges and your final total.
- Modified your Billing Address if it is different from your Shipping Address. This address should match the credit card address your bank has on file.
- Once your order is complete you will be redirected back to Vsmash. Watch out for two emails afterwards, one immediately after submitting your order, with an order confirmation number, and one a couple of days later when your order ships.
Please note the following terms and conditions related to store credit:
- Store credit is non-transferable
- Store credit cannot be exchanged for cash
- Store credit is only valid for purchases made in the country it was issued
- Store credit will expire on its expiration date and will not be extended
- Store credit will be issued in the country of the relevant order
- Store credit will be issued once we receive the item(s) given they meet our general return criteria
- Store credit will expire within 180 days from the date of issue
Order will be processed once we received the order and will take 5-7 business days for standard shipping depends on the shipping location. Though most of orders will be delivered within the mentioned time frame, some delays are inevitable due to the custom clearance procedure is different for each country. Please kindly understand that Vsmash does NOT offer cancellations or compensation for the delays.
Destinations countries may levy taxes or handling charges on the purchased goods and customers should take full responsibility on it. Vsmash does NOT responsible for any unpaid taxes/handling charges and will not provide refunds for orders sent back due to customs issues. Kindly note that the shipping cost calculated on our website is excluding all the custom tax/handling charges. Customers are advised to check on the customs policies before placing order. Vsmash reserves the right to adjust the shipping cost from time to time without prior notice.
Vsmash does not responsible for the packages sent back due to factors outside of our control, such as the absence of the recipient, recipient unwilling to pay duty tax and etc. In such case, additional charges will be billed to us. We will contact customers via email/whatsapp to resolve the delivery issue at the best interest of both parties. If there is no respond or any action taken from customer's side, Vsmash reserves the right to cancel the order with NO REFUND.